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Relationship Manager

Location: Somerville, Massachusetts

Department: Partner Operations

A career at Paint Nite means you’ll breathe creativity, indulge your curiosity, and drive innovation on a daily basis. As an expanding, international business with a start-up mentality, we thrive on tough challenges, encourage dynamic job descriptions, and empower every employee to make a lasting difference. Ranked the second fastest-growing company in the country on the Inc. 500 in 2016, we’re not slowing down any time soon. With a new CEO at the helm and major investments in our tech, product, and marketing teams (to name a few), we’re looking for ambitious and enthusiastic people to help make Paint Nite even bigger and better.

Paint Nite offers professional advancement opportunities, great benefits, and flexible vacation. Our brand-new 24,000 square-foot office is just minutes from the Porter Square T station and features workout facilities, a large recreational space, and an open-concept design. Paint Nite prides itself on a culture of collaboration, innovation, and community that unites employees around the common goal of growing our best-in-class company. 

We are looking for a Relationship Manager to join our internal Partner Operations Team and support our Paint Nite partners (small business owners licensed to run their own personal Paint Nite business in their local markets) in their daily operations, market growth, and profitability on the Paint Nite platform. Your support and guidance will touch every aspect of our business, from scheduling, to training, to business operations. At your core, you thrive by forging relationships with our partners and helping them to be successful.

You will:

  • Oversee a region in the United States/Canada, and work with the partners in that region to drive personal and business growth.
  • Support Paint Nite partners on a broad scope of problem solving tasks, ranging from local marketing, staff training, identifying key success metrics, etc.
  • Facilitate the onboarding for new partners who join the platform and schedule continuous check-ins to ensure they reach appropriate milestones in the partner journey and are set up for success
  • Build effective relationships with the partners you are supporting and have a clear understanding of their goals, intentions, strengths, and weaknesses.
  • Add caring and knowledge into the partners’ everyday business activities and support their business needs on a day to day basis
  • Collaborate with others on the Partner Operations Team to help our partners execute successful creative experiences and effectively communicate our Brand’s value to consumers across the country (and around the world!)
  • Analyze relevant market data and offer strategic recommendations to the partners you support to optimize their business and profitability
  • Work closely with the other functions of our Partner Operations Team, as well as with other departments to resolve challenges our partners are facing, and to constantly improve upon our systems, processes, and resources
  • Occasionally travel to see the partners you support within your region, and gain a better understand their markets
  • Manage entry level and/or remote Relationship Managers, and continuously coordinate with your team on training opportunities.

You have:

  • At least 2-3 years of relationship management, client success, and/or customer service experience
  • Excellent communication and presentation skills
  • Strong organizational and team management skills
  • Ability to be self-directed and a natural creative problem-solver
  • Ability to analyze and track data and report on progress of programs and content
  • Thinks outside-the-box to develop news ways to engage a community.
  • A true team player attitude; adept at working with multiple people at any given time
  • Agility in multi-tasking; you are able to shift tasks and priorities
  • A knack for constantly looking for ways to make things work more efficiently
  • A friendly and resilient personality; you often find a way to laugh when things get stressful
  • Ability to think critically and identify root causes for business challenges
  • Strong computer skills (know your way around Microsoft Office, Google Drive, etc.)
  • Extremely strong interpersonal skills, especially on the phone or in person.

Extra bonus points if you:

  • Have experience working with small business owners, bars/restaurants, or managing territories
  • Your friends describe you as tenacious, agile, fun, and curious.
  • You have experience managing a team

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.


Paint Nite® is invading local bars and restaurants across the US and Canada with a new way to go out, have fun, and feel good. It’s everything a great night should be—friends, drinks, and laughter. Plus, you’ll create a one-of-a-kind painting (we make it so easy!) along with the memory of a unique night out.
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