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Senior Manager, Partner Relationships

Location: Somerville, Massachusetts

Department: Partner Operations

A career at Paint Nite means you’ll breathe creativity, indulge your curiosity, and drive innovation on a daily basis. As an expanding, international business with a start-up mentality, we thrive on tough challenges, encourage dynamic job descriptions, and empower every employee to make a lasting difference. Ranked the second fastest-growing company in the country on the Inc. 500 in 2016, we’re not slowing down any time soon. With a new CEO at the helm and major investments in our tech, product, and marketing teams (to name a few), we’re looking for ambitious and enthusiastic people to help make Paint Nite even bigger and better.

Paint Nite offers professional advancement opportunities, great benefits, and flexible vacation. Our brand-new 24,000 square-foot office is just minutes from the Porter Square T station and features workout facilities, a large recreational space, and an open-concept design. Paint Nite prides itself on a culture of collaboration, innovation, and community that unites employees around the common goal of growing our best-in-class company. 

We are looking for a customer-obsessed Partner Success Manager / Senior Manager, Partner Relationships to own the relationships with our top-tier Paint Nite Local Partners - small business owners, licensed to run their own personal Paint Nite business in their local markets.  You’ll support them in their daily operations, market growth, and profitability on the Paint Nite platform. Your support and guidance will touch every aspect of the business, from scheduling, to training, to business operations in order to maximize market revenue.

You are:

  • A people-person who excels at forging long-term relationships with your clients & local partners and helping them to be successful.
  • A creative problem-solver who thinks outside of the box and isn’t afraid to try new things; you love improving processes and finding ways to do things more efficiently
  • Customer-centric: You love rolling out the red carpet and providing white-glove customer service; making a customer’s day makes your day.
  • Data-driven: You love digging into data & trends to find the stories that are hidden in the numbers and using these insights to inform strategies & decisions.

You will:

  • Oversee our top key accounts in the United States/Canada, and work with the Local Partners to drive personal and business growth in their markets.
  • Support our key Local Partners on a broad scope of problem solving tasks, ranging from local marketing, staff training, identifying key success metrics, etc.
  • Build effective relationships with your Local Partners and have a clear understanding of their goals, intentions, strengths, and weaknesses.
  •  Manage and lead a team of relationship managers, empowering them to grow in their careers, providing training opportunities, and coaching them towards success in their current roles.
  • Collaborate with others on the Partner Operations Team to help all Local Partners execute successful creative experiences and effectively communicate our Brand’s value to consumers across the country (and around the world!)
  • Work closely with the other functions of our Partner Operations Team, as well as with other departments to resolve challenges our Local Partners are facing, and to constantly improve our systems, processes, and resources.
  • Analyze relevant market data and offer strategic recommendations to the Local Partners you support to optimize their business and profitability.
  • Occasionally travel to see the Local Partners you support in their local markets to gain a better understanding of their markets.

You have:

  • 5+ years of experience in relationship management, client success, and/or customer service
  • At least 1-2 years of experience as a people manager
  • Excellent communication and presentation skills
  • Strong organizational and team management skills
  • A true team player attitude; adept at working with multiple people at any given time
  • Agility in multi-tasking; you can easily shift tasks and priorities
  • Ability to think critically and identify root causes for business challenges
  • Strong computer skills (know your way around Microsoft Office, Google Drive, etc.)
  • Strong interpersonal skills, especially on the phone or in person.

Extra bonus points if:

  • You have experience working with small business owners
  • Your friends describe you as tenacious, agile, fun, and curious

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.


WHO WE ARE

Paint Nite® is invading local bars and restaurants across the US and Canada with a new way to go out, have fun, and feel good. It’s everything a great night should be—friends, drinks, and laughter. Plus, you’ll create a one-of-a-kind painting (we make it so easy!) along with the memory of a unique night out.
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