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Customer Service Representative

Location: Somerville, Massachusetts

Department: Customer Service

A career at Paint Nite means you’ll breathe creativity, indulge your curiosity, and drive innovation on a daily basis. As an expanding, international business with a start-up mentality, we thrive on tough challenges, encourage dynamic job opportunities, and empower every employee to make a lasting difference. Ranked the second fastest-growing company in the country on the Inc. 500 in 2016, we’re not slowing down any time soon. With a new CEO at the helm and major investments in our tech, product, and marketing teams (to name a few), we’re looking for ambitious and enthusiastic people to help make Paint Nite even bigger and better.

Paint Nite offers professional advancement opportunities, great benefits, and flexible vacation. Our brand-new 24,000 square-foot office is just minutes from the Porter Square T station and features workout facilities, a large recreational space, and an open-concept design. Paint Nite prides itself on a culture of collaboration, innovation, and community that unites employees around the common goal of growing our best-in-class company.

You will:

  • Craft quality and efficient responses to customers with some sprinkles of finesse and tender loving care
  • Organize applicable information, coordinate with the team at HQ, and provide a plethora of resources to our customer’s needs
  • Respond to all contacts within the Team’s service level agreements (SLAs) via email, live chat, and phone
  • Have a flexible schedule to meet team SLAs - weekend and evening availability a plus!
  • Stay up to date on customer communications within the organization
  • Contribute to smaller side projects to benefit the customer experience and increase Customer Service communications within other departments

You have:

  • Excellent written communication skills
  • Completely reliable internet service (if working from home at any time) -as your performance will be results driven
  • Working knowledge of Microsoft Word, Gmail, and Google Drive
  • Zendesk knowledge is a plus

You are:

  • Skilled at managing your time, coaching others, and working independently
  • Excited to work with a young and continually growing company
  • Incredibly organized with a superb attention to detail and confident with your computer skills
  • Able to thrive in a fast-paced environment, even under pressure, and remain flexible and efficient
  • A true team player; able to see the whole picture of any given problem
  • Constantly looking for ways to make things work more efficiently (detective work!)
  • Friendly through the core. You often find a way to laugh when things get stressful.
  • Able to see through the question being asked to the actual problem a user is having
  • Proactive using a variety of resources to resolve challenges, even when you don't know the answer


Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.


WHO WE ARE

Paint Nite® is the leading in-venue experience brand, bringing millions of people together to share in unique creative escapes. Based in Somerville MA, we’ve quickly become one of Boston’s most buzzed about consumer brands and a fixture on local industry lists. With more than 100 employees in our Somerville headquarters and hundreds of licensed partners across the US and Canada, we’re uniquely positioned for explosive growth and long-term success.
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