★★★★★
Great food, affordable prices, cool atmosphere - but HORRIBLE service.
My boyfriend, another couple, and I came for a double date to take advantage of the summer promotion, which included a main course, dessert, and $15 in arcade credits.
The food was great, and everything started off well. Unfortunately, the experience went downhill when it came time to pay and receive our gaming credits.
After everyone paid, I handed the waitress my existing game bracelet so she could load my boyfriend and I’s credits onto it. We waited at our table for about 10 minutes, but she never came back. We eventually went inside to see what was happening. She told us the manager was in a meeting and asked us to wait a few more minutes, even though several other staff members and what appeared to be other managers were available.
When the manager finally arrived, it took another 10 minutes just to figure out how to load the gaming credits onto our bracelets. By the time we received them, we had already spent around 20 minutes waiting.
After we finally started playing in the arcade, the manager came running around looking for me. She told me the waitress was new and had charged me incorrectly. We had to stop what we were doing and return to the restaurant while they reviewed the receipts. After another wait, she told me I actually owed $2 because I had used my existing bracelet.
This made no sense, as the promotion states that the gaming credits can be loaded onto an existing bracelet. If you don't have one, a new bracelet only costs $3. I still don't understand why I was being charged an extra $2.
The food and prices were excellent, but the lack of training, poor communication, and the amount of time wasted dealing with something that should have taken a minute completely took away from the experience.
★★★★★
Love going here! It’s a cool arcade for the kids. Just be careful with the machines, they sometimes charge you and the game doesn’t load, so you have to go to the tickets kiosk and tell them, they will reload your bracelet :)) they have some VR games too which is cool. Nice place for kids, adults too if that’s your thing 😍
★★★★★
Perfect Birthday Venue for Kids and Adults!
We recently hosted our son’s birthday party at The Rec Room, and it was a massive success. The kids' party package is incredibly well-designed. Each child received a game bracelet with plenty of points, which kept them entertained for hours.
I was especially impressed with the food; even though it was from the kids' menu, the portions were generous—all the kids were full, and we even had leftovers! The popcorn and drinks were a great touch as well. We ordered from the regular menu for the adults, and everything was delicious. We ended the day by heading to the Cineplex upstairs for a movie. It was the perfect, stress-free birthday celebration. Highly recommend!
